David is so smart - he figured out why the Motorola software was no longer working - something I'd given up on long ago.
My last attempt was a profanity-laden email to Motorola about their crappy software and tech support. They responded by asking me to please refrain from using foul language when asking for help.
It took multiple, forced "search for updates" during 24 commercial breaks, but he got it to work. I can again look forward to hours of dorky fun such as downloading my photos directly to the computer and creating custom ring tones from any MP3 I like. Yay!