Design smarter by knowing what your users expect.

This Mental Model Template helps you capture how users think about a task, so you can align your design with their expectations. It’s clean, simple, and ready to go in FigJam.

Whether you’re planning a new product or evaluating an existing one, this template helps you organize user insights into actionable UX strategy.

🎁  What You’ll Get

• ✅ A downloadable PDF with a direct link to the FigJam file

• ✅ A ready-to-use mental model template - just plug in the details

• ✅ Instructions right inside the file to guide you through each step

• ✅ Flexible layout for any use case or user type

• ✅ Real-time collaboration support via FigJam - use a Free or Professional account

✨ Why It Works

• Makes valuable, hidden user expectations visible

• Aligns product functionality with user expectations (and exposes critical gaps)

• Helps you translate messy user data into clear design direction

• Works great for solo researchers, product teams, and design critiques